Refund policy

Please note that, for quality and hygiene reasons, we’re unable to accept returns or exchanges on tea products. All sales are final. If you’re new to our teas and aren’t sure where to start, our sampler boxes offer a simple way to try a few different options before choosing a full-size tea.

If you have any questions or concerns about your order, please feel free to contact us at hello@rooteas.com. We usually respond within 1 business days.

 

*Note: This policy is subject to change without prior notice. Please refer to our website for the most up-to-date information*