FAQS

You can find a suggested brewing guide on each tea’s product page.

Control humidity: Avoid storing tea in conditions that are either too dry or too humid.

Keep it cool: Store tea in a cool place away from direct sunlight and heat sources. Keep in mind that display cabinet lights can also produce heat.

Protect from light: Avoid using transparent containers whenever possible.

Limit exposure to air: Keep tea well sealed and avoid opening the container more often than necessary.

After we receive your order, we will process your package within 48 hours and hand it over to our international shipping partner. We will also send your tracking number by email. At this stage, tracking information may not be available yet.

Once the shipping partner receives the package, it usually takes 1–3 days (excluding Sundays) for them to process and dispatch it. Tracking information will begin to update after the package has been dispatched.

Delivery usually takes around 7–18 days from the date of dispatch.

For quality and hygiene reasons, we’re unable to accept returns or refunds on tea products. This policy helps ensure that all products remain safe and properly handled. All sales are final.

At the moment, we accept PayPal and credit card payments only. These payment methods help keep the checkout process simple and secure.

If you run into issues while paying with PayPal, such as the page getting stuck while loading, it may be related to your network connection. Try switching to a different network or using another device. You can also try paying by credit card instead.