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Tea-related
1. Where are your teas grown?
All our teas are cultivated in the renowned tea-growing regions of Fujian and Taiwan, such as Wuyi Mountain (origin of rock tea), Tongmuguan (origin of black tea), Fuding (origin of white tea), Anxi (origin of Tie Guan Yin oolong), Alishan, Dayu Mountain, etc.
These locations are far from urban areas and densely populated zones, preserving a pristine natural environment with untouched soil and water. This allows the tea to absorb the pure essence of nature, offering the finest taste.
2. What is the best tea choice for beginners?
If you’re a beginner, we definitely recommend our Go-to Tea Sampler Box. It includes 8 different types of high-quality teas, allowing you to discover your favorite tea in the most affordable way.
3. Do I have to use a traditional Gongfu tea set to brew the tea?
Absolutely not! Gongfu tea is just one brewing style, you can easily use a teapot or a cup. Plus, each tea’s product page has specific brewing instruction.
4. How long do your teas stay at their best for drinking?
For finest taste, tea should be stored in a place that is cool and dry.
Rock tea is best enjoyed within a 3-year period.
Black tea is best enjoyed within a 2-year period.
Green tea and Oolong tea are best enjoyed within a 2-year period.
White tea is an exception. Its internal compounds evolve over time, enhancing its fragrance and creating a deeper, mellower taste. Therefore, it does not have a specific optimal drinking period.
Order-related
1. How long will it take to receive my package?
All packages are shipped from China.
Please kindly note that our teas are prepared at our warehouse in Fujian, which usually takes no more than 72 hours.
Once ready, package will be sent to an international shipping company in Shenzhen, then shipped to the destination
country. International shipping typically takes 14-20 days.
2. What are the payment options?
At the moment, PayPal and credit card are the only payment methods we support. This guarantees a safe and secure process for placing your order.
3. What is your return policy?
We appreciate your understanding that, due to the premium nature of our tea products, we cannot process returns or refunds. This policy ensures the highest standards of quality and safety for our customers. All sales are final. So, if you are a beginner, we strongly recommend you try our Go-to Tea Sampler Box first.
4. Will I get a confirmation email after I place my order?
Yes, once your order is successfully placed, you’ll receive a confirmation email with your order number. If you don’t see it, please check your spam folder. You’ll receive a second confirmation email once your package is shipped. If you haven’t received that, don’t worry——it just means your package hasn’t been shipped yet.