To ensure your best tea experience, please take a moment to review our shipping policy carefully.
For US, UK and EU customers: All orders are shipped DDP (Delivered Duty Paid), so there are no additional tariffs, duties, or handling fees to pay upon delivery.
1. Shipping time
After we receive your order, we will process your package within 48 hours and hand it over to our international shipping partner. We will also send your tracking number by email. At this stage, tracking information may not be available yet.
Once the shipping partner receives the package, it usually takes 1–3 days (excluding Sundays) for them to process and dispatch it. Tracking information will begin to update after the package has been dispatched.
Delivery usually takes around 7–18 days from the date of dispatch.
**The provided delivery times are approximate and not guaranteed. Actual delivery time may be shorter or longer.**
2. Tracking
Once your order has shipped, we will email you the tracking number. Kindly enter it at 17TRACK and click TRACK to check updates.
17TRACK website: https://www.17track.net/en
3. Shipping fee
We offer a flat rate of $10.99 for shipping.
We offer free shipping on orders of $95 or more.
5. Address accuracy
Providing an accurate address is the customer’s responsibility. If an incorrect address is given and results in a delivery failure, a refund will not be provided. We strongly recommend double-checking your address before completing payment.
5. Undeliverable address
All P.O.Box addresses;
USA: Alaska, Puerto Rico, Hawaii;
UK: Postal codes starting with GY, IM, JE;
France: Postal codes starting with 96, 97, 98, 00;
Spain: Postal codes starting with 07, 35, 38, 51-99;
Portugal: Postal codes starting with 9;
Austria: Postal codes 6991, 6992, 6993;
Ireland: Postal codes starting with 39
6. Delivery delay
Delivery delays may occur due to uncommon, uncontrollable factors such as severe weather (typhoons, etc.), customs inspections, or strikes at ports or airports. Please understand that Rooteas cannot be held responsible for such delays, as we operate independently from the courier service handling your delivery and have no control over their delivery speed.
**Note: This shipping policy is subject to change without prior notice. Please refer to our website for the most up-to-date information**
